Understand the rooftop equipment
Model information and the reported symptoms help determine whether the equipment is within the service scope. Access arrangements must be confirmed with the property contact before a visit.
- Packaged-unit cooling and airflow complaints
- Control and thermostat issues
- Condensate drainage concerns
- Equipment condition and service access review
Access and coordination matter
Tell us about roof hatches, access hours and building rules. Site conditions may require additional arrangements before work can proceed.
Any need for lifting equipment, major component replacement or work beyond the initial visit is assessed and quoted separately. Do not climb onto a roof to troubleshoot a unit yourself.