A closer look
Describe the symptoms so we can plan the visit
Tell us whether cooling has stopped completely, whether there is water near the unit and whether the equipment is making an unusual sound. These details help establish the urgency and the appropriate next step.
Appointment availability is confirmed when you contact us. For smoke, a burning smell or an immediate electrical hazard, keep away from the equipment and seek emergency assistance as appropriate.
When to call for emergency AC service
- The system has stopped cooling and the house is heating up
- The outdoor unit will not start
- Water is leaking from the system
- You smell burning or see smoke: turn the system off and call
- There are elderly people, infants, or someone with a medical condition in a hot house
Our emergency service hours
Regular service hours are Monday through Saturday, 8 AM to 8 PM. Call to confirm current scheduling availability. Outside those hours, you can request service online and we will follow up when we reopen.
While you wait for a technician
- Set the thermostat to Off, then back to Cool, and check that batteries are fresh
- Check that the breaker has not tripped, but do not open electrical panels on the equipment
- Close blinds, use fans, and drink water
- If you see ice on the unit, turn the system off and leave the fan on to help it thaw